We want you to feel confident ordering from TELLFUN. This policy explains our voluntary 30-day return program and the statutory rights that may apply in your country.
## Voluntary 30-day returns
You may request a return within 30 calendar days after the order is delivered. To begin a return, email Support@tellfun.com with your order number, the item you wish to return, and the reason for the return.
For a voluntary change-of-mind return, the item must be unworn other than for a reasonable try-on, unwashed, unaltered, free from odors or damage, and returned with its original tags and accessories. Proof of purchase is required.
Do not send a parcel without return authorization. Returns sent to an unauthorized address might not be received or processed.
## Return location and return shipping
Unless we provide a different address in your return authorization, returns are sent to our returns facility in Mainland China. The full return address will be provided after your request is approved.
For voluntary change-of-mind returns, including ordering the wrong size or color, you are responsible for arranging and paying for tracked return shipping to the authorized return address. International return costs vary by location, parcel size, and carrier. Original shipping charges are not refundable except where applicable law requires otherwise.
TELLFUN will cover reasonable return costs, or provide another appropriate remedy, when we confirm that an item is defective, materially not as described, damaged on arrival, or incorrectly supplied. Please contact us before paying for return shipping.
We do not charge a restocking fee.
## Discounted and final-sale products
Discounted products are eligible for return under this policy unless the product was clearly marked `FINAL SALE` before purchase.
Final-sale restrictions do not apply to defective, damaged, incorrectly supplied, or materially misdescribed products, or where a return or remedy is required by applicable consumer law.
## Damaged, defective, or incorrect items
Please inspect your order after delivery and contact us as soon as reasonably possible—preferably within 7 days—if an item is damaged, defective, materially not as described, or different from what you ordered. Include your order number and clear photographs or video showing the issue. The 7-day request is intended to help us investigate quickly and does not remove statutory rights that may apply later.
Depending on the circumstances and applicable law, we may offer a replacement, repair, partial refund, or full refund.
## Exchanges
The quickest way to obtain another size or color is normally to return the original item and place a new order. Contact us first if you need sizing assistance or believe an item was supplied incorrectly.
## Refund processing
After we receive and inspect an authorized return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method. We normally process the refund within 5 business days after inspection. Your bank or payment provider may require an additional 5–10 business days to post it.
Where a shorter statutory deadline applies, that deadline will control. We do not issue refunds solely as gift cards or store credit when applicable law requires a monetary refund.
## Order cancellations
Contact Support@tellfun.com as soon as possible if you wish to cancel. We can cancel and fully refund an order that has not entered fulfillment. Once an order has been dispatched, it must be handled under the return process and any applicable statutory cancellation rights.
## European Economic Area and United Kingdom customers
If you are a consumer in the European Economic Area or the United Kingdom, you generally have a statutory right to cancel an eligible online purchase without giving a reason by notifying us within 14 days after delivery. After notifying us, return the goods within the period required by applicable law.
You may examine and try on apparel as you would in a physical store, but you may be responsible for diminished value caused by handling beyond what is reasonably necessary to establish the nature, characteristics, and fit of the item.
Unless the item is defective or we agree otherwise, you are responsible for the direct cost of returning the goods to our authorized returns facility in Mainland China. For a valid statutory withdrawal, we will refund the item price and the cost of the least expensive standard outbound delivery option offered for the order. Any additional amount paid for expedited delivery is not refundable unless required by law.
We may withhold the refund until the goods are returned or you provide evidence that they have been sent, as permitted by applicable law. Nothing in this policy limits your legal rights concerning faulty or misdescribed goods.
## Australian customers
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
The conditions of our voluntary change-of-mind policy—including time limits, tags, and customer-paid return postage—do not restrict remedies available under the Australian Consumer Law for faulty, unsafe, misdescribed, or otherwise non-compliant goods.
## Contact
Email: Support@tellfun.com
Business: Shuncheng Technology Industry ( HK) Limited, trading as TELLFUN
Registered address:
Room 20A, 300-306 Lockhart Road, Wan Chai, Hong Kong Island, Hong Kong SAR
### Optional cancellation notice for EEA/UK consumers
You may use the following wording, but it is not mandatory to use this exact form:
> To TELLFUN at Support@tellfun.com: I hereby give notice that I cancel my contract of sale for the following goods: `[ITEMS]`. Order number: `[ORDER NUMBER]`. Ordered on: `[DATE]`. Received on: `[DATE]`. Customer name and address: `[DETAILS]`. Date: `[DATE]`.