Thank you for shopping with TELLFUN. The following information explains where we ship, how orders are processed, and what to expect after placing an order.
## Order processing
Orders are normally processed within 1–3 business days after payment is successfully authorized. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.
During product launches, promotional periods, or public holidays, processing may take longer. If a product has a different processing time, that information will be displayed on the product page or at checkout.
## Estimated delivery times
After dispatch, estimated delivery times are:
- Selected in-stock items or faster shipping routes: approximately 5–7 business days.
- Standard international delivery: approximately 9–12 business days.
Processing time is additional unless the checkout expressly states that the estimate includes processing. Most orders should therefore arrive approximately 6–15 business days after the order is placed.
Delivery dates are estimates, not guarantees. Customs inspections, carrier disruptions, severe weather, peak seasons, incorrect addresses, and other events outside our reasonable control may cause delays.
## Shipping destinations and charges
We currently ship to the destinations available at checkout, including the United States, the United Kingdom, countries within the European Economic Area, and Australia. Available services, shipping charges, and any free-shipping threshold are displayed before payment.
Any free-shipping threshold shown in the announcement bar, cart, and checkout must be satisfied after discounts and before any duties or taxes, unless otherwise stated.
## Tracking
When your order ships, we will send a shipping confirmation email containing the tracking number when tracking is available. Tracking may take 2–5 business days to display its first carrier update after the label is created.
Orders containing multiple items may be shipped in separate parcels. You will not be charged additional shipping fees solely because we split an order.
## Customs, duties, and taxes
Prices and checkout totals will show any taxes or duties collected by TELLFUN. If import duties, taxes, or carrier handling fees are not collected at checkout, the recipient may be responsible for paying them upon import. These charges are imposed by local authorities and are not controlled by TELLFUN.
## Address changes and failed delivery
Please check your shipping address before placing an order. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered fulfillment or been dispatched.
If a parcel is returned because the address was incomplete or incorrect, delivery was refused, or the recipient did not collect it, we may deduct the actual reshipping or return cost from a refund where permitted by law. We will contact you before arranging reshipment.
## Delayed orders
If we learn that we cannot ship within the timeframe communicated at purchase, we will notify you and provide a revised estimate. Where required by applicable law, you may agree to the delay or cancel the unshipped order for a full refund to the original payment method.
## Lost, damaged, or incorrectly delivered parcels
If tracking has not updated for more than 7 business days, or if a parcel arrives damaged, please contact us at `[SUPPORT EMAIL]` with your order number and relevant photographs where applicable. We will investigate with the carrier and provide an appropriate replacement, refund, or other remedy in accordance with applicable law.
If tracking shows “delivered” but you cannot locate the parcel, please check the delivery location, household members, neighbors, and the local carrier first, then contact us promptly. We will assist with a carrier investigation. This does not limit any rights you have under applicable consumer law.
## Contact
Email: Support@tellfun.com
Business: Shuncheng Technology Industry ( HK) Limited, trading as TELLFUN